Why do I need to register? [top]
Registering at the VillMan Web site is designed to spare the customer the trouble of re-entering your name and other basic information every time you order from our Site.  All personal information you submit to us through our site will strictly be held confidential and will not be used for any reason other than for transactions with VillMan. Please refer to our Privacy Policy for more info.  It will also allow you keep track of your transactions with VillMan.

May I browse listings without Registering? [top]
You may browse the VillMan Site as much as you'd like without signing up.

How do I Register? [top]
It takes just a few minutes to Register. To complete the Registration process, you will need to provide us with required information such as your UserName, Full Name, Address, Email Address, and Phone Number.  By Registering, it is understood that you agree and will follow the terms and conditions on  the VillMan Site.  You can change your information at any time when you Login.

Are the prices in the VillMan web site updated? [top]
Yes.  We always see to it that the prices displayed in our web site is always updated.  You can check its validity by checking the date on the upper right side portion of every products page.

Can I order products from the site, and pick it up from any VillMan branch? [top]
Yes, you can, but not all branches.  You can pick up the order from either the West Ave. branch, Ayala branch, or the Pag-asa office.  Pick up points locations can be viewed at the Delivery Info page.  Customers who prefer to pick up from other VillMan branches other than the specified pick up points, are advised to order and purchase the item(s) directly from that branch.

Does VillMan entertain customers not located in Metro Manila? [top]
Yes, we entertain clients located outside Metro Manila, provided that location of the recipient of the order is inside the Philippines.  Our web site accepts MasterCard credit cards.  If the customer does not have the said credit cards, we also accept cash deposits through bank-to-bank money transfers.  We usually get the services of Aboitiz to deliver the items to the provinces.  Customers residing in very remote provincial areas which are not covered by our couriers’ service areas, will be requested to pick up the items from the nearest Aboitiz office.

How do I pay for my orders? [top]
For customers who wish to pick up the orders from the designated pick up points, we accept Cash and credit card payments.  For customers who wish to pay through the Site, you may pay using MasterCard credit cards. You will be billed in Philippine Peso.  We also accept cash deposits through bank-to-bank money transfers.  More details on the Payment methods are located at the Payment page.

Is my credit card number safe when I make a purchase at the VillMan web site? [top]
Yes, your credit card account is safe!  When you are about the give your credit card information you will be redirected to the BPI Payment Gateway, which is encrypted using SSL and the PKI public key infrastructure.  We will not see any of your credit card information. For your added security, the BPI will require you to enter the CVC2 of your credit card, which is the last three digits of the number found at the back of your credit card.

Are there any extra charges? [top]
Delivery fees will be charged if the item is to be delivered.  No additional delivery fees for pick-ups.  For customers who will use their credit card to pay for the items, they will be charged an additional 5% processing fee.

How much is the shipping or delivery fee? [top]
Shipping rates vary according to the product's size, weight and the location of the recipient. Please note that product shipping rates are calculated individually. We will give the delivery fees when we confirm the order through email.

When will my order be available for pick up? [top]
It usually takes 1 to 2 days to prepare the items.  Please wait for the email confirmation when the items will be ready for pick up.

What credit cards do VillMan accept ? [top]
For online credit card payment, we only accept MasterCard credit cards issued in the Philippines.  If you will be picking up the items at the designated pick up points, we accept all major credit cards, except for JCB credit cards.

Does VillMan entertain customers outside the Philippines? [top]
No.  We cannot entertain them because of the payment issue.  We do not accept credit cards issued abroad, and we do not accept wire transfers.

Can I order a specific brand/model not listed on your product line or pricelist? [top]
Yes, provided that the items are available from our supplier.  This will be on a case-to-case basis.

How can I order from the VillMan web site? [top]
Please click here.  You can view the procedure on how to order on this page.

Will VillMan carry a particular product I am looking for? [top]
That would on a case to case basis.  It really depends if we can source out a supplier for a particular product you are look for.  Just send an email to willy@villman.com containing the product you are looking for, and we'll try our best to source them out.

Is this product available at a particular VillMan branch? [top]
Emails, and Instant Messages, and Online Transactions are handled by the VillMan Online Department located at the Quezon City Warehouse.  This department does not monitor the stock status of all VillMan stores.  We really suggest you call the VillMan stores directly if you want to know if a particular product is available or not.

Does VillMan accept installment terms? [top]
Sorry, we do not have any in-house financing.  The only installment terms we have is through credit card deferred payments.  We accept Citibank's Paylite, BPI's SIP, and Equitable VISA deferred payments.